Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

They're awesome I've been using them for many many years. Try them they're very pleasant and they have a nice waiting room.


-Cynthia W.

Always great service and friendly staff! Thanks guys!


-Alex M.

I'll go back. They did an excellent job working on my car. Thanks guys.


-Gary R.

Always the best care and consideration. We won't go anywhere else. We love Jersey Auto.


-Cathy W.

I have used them many times. Verry friendly and professional. They take the time to find the problem not just change parts. I highly recommend Jersey Auto Repair!


-Andy J.

If i could give more than 5 stars i would. Couldn't be happier with the entire staff.


-Rob L.

Very happy with the service provided to me here.


-Liya S.

Thank you for the great service today. The entire experience was professional, efficient and friendly. You're definitely my choice for future automotive repairs.


-Michele

Great staff that provides excellent work.


-Brock S.

They set the bar extremely high for customer care loyalty, and professionalism. Forget all the other mechanics in the New Brunswick area, this is the place to go for car service. Very hospitable, and caring, and affordable.


-Pauly B.

My uncle found this garage for me to fix my old Hyundai Accent,the guy Brock the was really great with helping me and my Uncle fix our car at a decent quote. They really fixed up my car, it has been running smooth since last month. The timing belt work they have done in my car was really good. I couldn?t have asked for a better garage or service. If you have a car that needs to be fixed, Brock at Jersey Auto Repair is your guy.


-Rukhsar S.

...Brock and his crew looked into the issues my car was having and quickly diagnosed the problem. Brock took the time to explain the issue to me, and wasted no time getting the parts to get it back on the road. These guys saved me a lot of money and headaches, I'll definitely be bringing all my vehicles to them from now on.


-Eric D.

Excellent work and great value from Eric, Brock and the rest of the team. Along with honesty, integrity and excellence in service, I fully recommend Jersey Auto Repair for service on any vehicle. I've been a customer for nearly 30 years and I will never go anywhere else.


-Stephen M.

Always professional and very honest.


-Ron S.

Visited the shop today morning, after another mechanic did not show up. Guys fixed my car right away, on the spot, and did not charge anything for that! (While another mechanic said upfront he would charge 60 USD). They have also checked the general state of the car and provided some useful tips. Very reliable and very customer friendly!


-Magda G.L.

Friendly, honest service.


-Pete L.

Great friendly service!!!


-Karen S.

Excellent customer service. Eric and Brock always helpful and very professional.


-Aparna C.

The local shop. Awesome service, honest assessments.....because really, that is what everyone wants when you have to take your car to a mechanic.


-Lillian S.

Honest and friendly shop. I was having some trouble with my BMW which was acting up for some time. I finally decided to take it to a garage and chose Jersey Auto Repair. I'm glad I did, they diagnosed the problem right away and called me to give me an estimate on the repair costs before beginning the work. They even fixed my rear brakes which I knew were sticking but didn't mention to them when I brought it in. Emergency brake actually works now. I've been back a couple times for regular maintenance stuff and couldn't be more glad. The owner goes out of his way to make sure the customer is happy. They do great work at a really fair price. I would definitely recommend.


-Stan N.

Great to see you guys on Facebook! I wouldn't take my car anywhere else!


-Diane F.

Thank you Eric for providing us with Excellent Service! Always a pleasure to do business with you!


-SMS Contracting LLC

I've got to thank Eric and the rest of the crew at Jersey AUTO Repair. Picked my car up last night and it drives like it's new again. As always, great work!


-Miriam B.
  • ACDelco
  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • Car Care Aware
  • Call Us For Service: 732-249-8863